First: Customers seeking a refund or exchange on goods must present an original invoice. Refunds will be done only through the Original Mode of Payment.

Second: The following refund or exchange procedures and deadlines apply:

• Goods can be returned within 14 days from the date of purchase.
• Goods with a manufacturing fault can be returned no later than 12 months from the purchase date.
• Goods must be in the original packaging and all accessories must be included including price tags, catalogues and any complimentary items provided.
• Goods bought on sale or special offer will not be refunded or exchanged unless there is a manufacturing fault.

Third: The following items cannot be exchanged, and refunds will not be issued:

• Goods that have been altered or merchandise that has been damaged.
• Merchandise that has been damaged owing to ill-use, except if a factory defect is present.
• Merchandise which is not in its original condition.